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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered under the brand "Fun Casino" for the UK-facing project "Fun Casino" at funs.casino. They apply to all real-money gambling and related services made available to players located in Great Britain via funs.casino. By creating an account, depositing funds, or placing any bet, you agree to be bound by these Terms. These Terms are effective from 6 November 2025 and supersede all earlier versions applicable to UK players.

The services are operated by L&L Europe Limited, a limited company registered in Malta, with registered address at Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta. For players in Great Britain, L&L Europe Limited is licensed and regulated by the UK Gambling Commission ("UKGC") under remote operating licence number 38758, covering Real Event Betting, Pool Betting and Casino games as listed on the UKGC public register. Any reference in these Terms to "Fun Casino" or "Fun Casino" is a reference to the UK service provided via funs.casino under this licence.

Definitions

  • Operator means L&L Europe Limited, Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta, the owner and operator of Fun Casino and the Fun Casino service on funs.casino.
  • Website means the online gambling platform and related pages accessible at https://funs.casino and any UK-specific sub-pages, including but not limited to the Terms and Conditions, Bonus Terms, Privacy Policy and Responsible Gaming pages.
  • Fun Casino means the UK-targeted version of Fun Casino provided via funs.casino for players located in Great Britain under UKGC licence 38758.
  • User or Player means any natural person who registers an account, or otherwise uses the Website, and who is located in Great Britain and at least 18 years old.
  • Account means the online player account you create on the Website to access gambling services, manage your funds, and participate in games and promotions.
  • Bet or Wager means any stake of money placed by you on a casino game, live casino game, slot, or any other gambling product made available on the Website.
  • Bonus means any form of promotional value offered by the Operator, including bonus funds, free spins, cashback, or other promotional credits, which may be subject to specific wagering requirements and conditions.
  • Bonus Funds means any non-withdrawable balance credited to your Account in connection with a Bonus or promotion, which may convert to real money only after all applicable conditions are met.
  • Real Money Balance means the portion of your Account consisting of your own deposited funds and any winnings derived from such funds that are not subject to active wagering requirements.
  • Restricted Countries means any jurisdictions from which access to the Website is prohibited, including but not limited to the USA, France, Spain, Italy, Australia, Russia, and the Netherlands, as further specified in the full restricted countries list on the Website.
  • KYC ("Know Your Customer") means the identity, age, address, and payment-method verification procedures the Operator is legally required to perform under applicable anti-money laundering and gambling regulations.
  • ADR ("Alternative Dispute Resolution") means an independent body authorised by the UKGC to resolve disputes between players and licensed operators; for UK players of Fun Casino this is eCOGRA.
  • Business Day means any day other than a Saturday, Sunday or public holiday in Malta or the United Kingdom when banks are generally open for business.

Account Registration

Eligibility and Age Verification

  • Age requirement: You may only open an Account and use the Website if you are at least 18 years old and legally permitted to gamble in Great Britain. We conduct age verification using automatic checks and, where necessary, manual document review. If we cannot verify your age, we will suspend your Account until verification is completed, and any gambling undertaken while you were underage will be void with all winnings forfeited and, where required, returned to you or to the UKGC as appropriate.
  • Location requirement: The Fun Casino service is intended only for players physically located in Great Britain. Access from Restricted Countries, or use of VPNs, proxies or similar tools to disguise your true location, is strictly prohibited and may result in account closure and confiscation of winnings in line with these Terms and applicable UK regulations.
  • One account per person: You may hold only one Account with the Operator for the UK site. Duplicate accounts (including those opened under different names, email addresses, or payment details) may be closed, with balances managed in accordance with regulatory requirements and these Terms.

Registration Process and KYC

  • Registration details: When creating an Account, you must provide accurate and complete information including your full name, date of birth, residential address in Great Britain, email address and telephone number. You must ensure this information remains accurate and up to date at all times.
  • Automatic checks: For many UK players, initial verification is conducted automatically upon registration using publicly available and credit-reference data. You consent to these checks as a condition of using the Website.
  • Manual verification and documents: If automatic checks fail or when regulatory thresholds are reached (typically around cumulative deposits or withdrawals of approximately £1,400, or lower if risk triggers arise), we will request documents, which may include:
    • Proof of identity (e.g. valid passport or UK driving licence);
    • Proof of address (e.g. utility bill or bank statement dated within the last 3 months);
    • Proof of ownership for each payment method used (e.g. redacted bank statement or card screenshot).
    Documents must be uploaded via the secure document uploader in your Account. Standard KYC checks are usually completed within 24-48 hours from receipt of clear documents.
  • Enhanced due diligence: For higher deposit or withdrawal levels or where required by law, we may request additional Source of Wealth ("SoW") or Source of Funds ("SoF") evidence (for example payslips or bank statements showing salary). Enhanced checks may extend processing times for withdrawals but are mandatory under UK anti-money laundering requirements.
  • Impact on account use: We may suspend deposits, betting, or withdrawals until KYC and any enhanced checks are completed to our satisfaction. You are responsible for cooperating promptly and providing accurate documents.

User Obligations and Account Security

  • Accuracy of data: You affirm that all information you provide is true, complete and not misleading. Providing false or manipulated information, including forged documents, may lead to account closure, voiding of bets, and reporting to relevant authorities.
  • Username and password: You must keep your login credentials confidential and not share them with any third party. You are responsible for all activity on your Account unless we have failed to exercise reasonable care in protecting your data.
  • Unauthorised access: If you suspect that your Account has been compromised, you must change your password immediately and notify customer support via live chat, telephone at +44 208 089 0395, or email at [email protected].
  • Responsible gambling tools: During registration and at any time thereafter you may set deposit limits, loss limits, reality checks and session time-outs, or request self-exclusion through the tools provided on the Website or by contacting support. We strongly encourage you to use these tools whenever needed.

Betting & Gameplay Rules

Placing Bets and Gameplay

  • Availability of funds: You may place bets only if you have sufficient available Real Money Balance or eligible Bonus Funds. If funds are insufficient, the bet will not be accepted.
  • Minimum and maximum stakes: Each game has specified minimum and maximum bet amounts displayed in the game rules or paytable. You are responsible for reviewing these limits before playing. We may, at our discretion and in line with regulatory obligations, set individual account limits or reduce maximum stakes.
  • Game rules: The rules of each game, including payout structures and return-to-player (RTP) percentages, are available within the game interface or on the relevant information pages. By placing a bet, you acknowledge that you have read and understood the relevant game rules.
  • Order of processing: Once you confirm a bet, it is considered final and will be processed immediately by our systems. Where applicable, we use industry-standard random number generators (RNGs) provided by licensed suppliers, which are independently tested for fairness.

Cancellation and Modification of Bets

  • Player-initiated cancellation: Once a bet has been placed and accepted by our systems, you generally cannot cancel or modify it. Any option to cancel or "cash out" is at our discretion and subject to the rules of the specific product.
  • Operator-initiated voiding: We may void or correct bets where:
    • a game or round is affected by a technical malfunction, including hardware or software failure, network outage, or misconfiguration; or
    • the bet was clearly placed at incorrect odds or with an obvious error; or
    • we reasonably believe the bet or game outcome was influenced by fraud, collusion, use of bots or automated tools, exploitation of a bug, or other unfair advantage.
    In such cases, our liability is limited to refunding the original stake to your Account.
  • Game interruptions: If your game session is interrupted (for example due to loss of internet connectivity), the game state will, where technically possible, either (i) be completed by the system and the outcome applied to your balance, or (ii) be rolled back with the stake returned. The outcome visible on our servers is final.

Conduct in Live Casino, Chats and on the Website

  • Respectful behaviour: You must treat other players, live dealers, and staff with respect. Abusive, racist, sexist, threatening, harassing, obscene, or otherwise offensive language or behaviour in chats, usernames or other communications is strictly prohibited.
  • Prohibited practices: You must not:
    • attempt to cheat or collude with others;
    • use software or hardware to gain an unfair advantage (including bots, scripts or screen-scraping tools);
    • use VPNs, proxies or similar tools to mask your location or bypass country restrictions;
    • transfer funds between players or engage in money laundering or any other illegal activity.
    Breaches may result in immediate suspension or closure of your Account, voiding of bets, and possible reporting to authorities.
  • Responsible play: You must only gamble with money you can afford to lose and must not use the Website as a source of income or financial solution. If gambling impacts your wellbeing, we strongly encourage you to use our responsible gaming tools and seek help from organisations such as BeGambleAware.org.

Bonus Terms

General Bonus Conditions

  • Separate bonus terms: All Bonuses, including the welcome bonus, free spins and ongoing promotions, are subject to these Terms and to the specific Bonus Terms and Conditions published at https://funs.casino/en/bonus-terms-and-conditions. In case of conflict, the specific Bonus Terms for a promotion will prevail for that promotion.
  • Activation requirements: A Bonus may require:
    • a minimum qualifying deposit (specified on the promotion page);
    • entry of a bonus or promo code; and/or
    • opting in via the cashier, promotions page or email link.
    If these conditions are not met, the Bonus may not be credited.
  • Bonus and real money balances: Unless otherwise stated, your Real Money Balance is used for wagering before Bonus Funds. Winnings generated from Bonus Funds may be credited to a separate bonus balance and will become withdrawable only once all wagering requirements and conditions are met.

Wagering Requirements and Timeframes

  • Wagering requirement: Bonuses usually carry a wagering requirement (for example a number of times the bonus amount and/or deposit amount) which must be completed within the timeframe specified in the relevant promotion. Until wagering is completed, you may not be able to withdraw Bonus Funds or winnings derived from them.
  • Contribution of games: Different games contribute differently towards wagering requirements. For example, most slots may contribute 100%, while table games and live casino games may contribute a lower percentage or be excluded entirely. The exact contribution table is set out in the Bonus Terms and Conditions applicable at the time.
  • Time limit: Bonuses and free spins are usually subject to a strict expiration period (for example a number of days from crediting). If the wagering requirement is not met within the specified period, the Bonus and any associated winnings may be forfeited.

Prohibited Deposit Methods and Bonus Abuse

  • Deposit method restrictions: For the welcome bonus, deposits made via Skrill or Neteller are not eligible, in line with the Bonus Terms (Section 3.1.8). Other promotions may also exclude certain payment methods; details are provided on the relevant promotion page.
  • Prohibited play patterns: The following, among others, may be treated as bonus abuse and can result in removal of Bonuses and associated winnings:
    • placing bets that exceed the maximum allowed bet per spin or round while a Bonus is active;
    • using low-risk betting strategies (such as equal betting on red/black in roulette) primarily to clear wagering requirements;
    • delaying or "banking" game features or free-spin rounds during real-money play and then activating them while a Bonus is active;
    • creating multiple accounts to claim the same promotion more than once.
  • Combination of promotions: Unless expressly permitted, you may not combine multiple Bonuses or promotions at the same time. Acceptance of a new Bonus may cancel or replace an existing Bonus, as specified in the Bonus Terms.

Cancellation and Removal of Bonuses

  • Player cancellation: Where the Website allows, you may choose to forfeit an active Bonus. If you do so, you will also forfeit any associated Bonus Funds and winnings that have not yet been transferred to your Real Money Balance.
  • Operator removal: We may remove or adjust Bonuses and/or associated winnings if:
    • we reasonably suspect bonus abuse or breach of these Terms;
    • the Bonus was credited in error or due to a technical or printing mistake; or
    • required eligibility criteria (such as minimum deposit or geographic restriction) are not met.
    Any such action will be carried out in accordance with UK consumer protection and gambling regulations.

Payments & Withdrawals

Deposit Methods and Limits

  • Available methods for UK players: As of the Effective Date, common deposit methods for UK players include:
    • Visa Debit / Mastercard Debit: minimum deposit £10, maximum deposit typically up to £5,000 per transaction, processed instantly; no fees charged by the Operator. Credit cards are not accepted for gambling by law in Great Britain.
    • PayPal: minimum deposit £10, maximum deposit typically up to £5,000, processed instantly; no Operator fees.
    • Skrill / Neteller: minimum deposit £10, maximum deposit typically up to £5,000, processed instantly; no Operator fees. Note that deposits via Skrill or Neteller are not eligible for the welcome bonus.
    • Paysafecard: voucher deposits generally from £10 up to around £250 per voucher; deposits are instant, no Operator fees. Withdrawals to Paysafecard are not available; payouts are typically made by bank transfer.
    • Bank Transfer: minimum deposit typically £10, with processing times of approximately 1-3 Business Days depending on your bank; no Operator fees.
  • Prohibition of crypto and credit cards: For players in Great Britain, we do not offer deposits or withdrawals using crypto-currencies or credit cards, in line with prevailing UK regulatory expectations and card payment rules.
  • No deposit fees: We do not charge fees for deposits. Your bank, card issuer or payment provider may levy their own fees, for which we are not responsible.

Withdrawals, Processing Times and Limits

  • General rules: You may request withdrawals from your Real Money Balance at any time, subject to KYC and security checks. We may request documentation to verify your identity, address and payment method ownership before processing withdrawals.
  • Method of withdrawal: In accordance with anti-money laundering regulations, withdrawals will, where possible, be processed back to the same payment method used for deposits, up to the total amount deposited via that method. Any remaining amount may be paid via bank transfer.
  • Minimum and maximum withdrawal: Unless otherwise specified, the typical minimum withdrawal amount is £20. The usual maximum withdrawal per day is approximately £5,000, although higher limits may be considered in specific cases subject to additional checks.
  • Internal processing: Withdrawal requests are normally reviewed and processed within up to 24 hours on Business Days. Withdrawals are not normally processed on weekends or public holidays.
  • Payout timeframes after processing:
    • PayPal, Skrill, Neteller: typically 1-4 hours after internal processing, depending on the provider.
    • Visa Debit / Mastercard Debit: typically 2-5 Business Days after internal processing.
    • Bank Transfer: typically 2-5 Business Days after internal processing, depending on your bank.
    These timeframes are estimates only and may be affected by third-party providers and banks.
  • Withdrawal fees: We do not charge withdrawal fees. However, intermediary banks or payment providers may apply their own charges.

Pending Period and Reversal

  • Pending period: For security and compliance reasons, withdrawals may be held in a pending state for a period (usually up to 24 hours on Business Days). During this time, further checks may be undertaken.
  • Reversal option: In some cases, you may be able to reverse a pending withdrawal and return the funds to your playable balance. While this feature exists, we do not encourage its use from a responsible gambling perspective, and we may remove or limit reversal options for players who show signs of gambling-related harm.

Refunds, Chargebacks and Malfunctions

  • Refunds of deposits: Deposits are generally non-refundable once used for gambling. In limited circumstances (for example, if a deposit was made in error and has not been used), we may consider a refund at our discretion and subject to necessary checks.
  • Chargebacks: You agree not to request chargebacks or reversals of valid card or e-wallet transactions. Attempting to do so may result in suspension or closure of your Account, recovery of amounts owed, and reporting to relevant authorities.
  • Game malfunction: In the event of a game malfunction, all affected bets and game rounds will be voided. Our responsibility is limited to refunding the original stake or restoring your balance to its state prior to the malfunction.
  • Bonus-related funds: If a Bonus was credited or applied in error (for example due to a technical issue), we may adjust your balance to remove the erroneous Bonus and any winnings derived solely from it, in accordance with UK consumer protection rules.

Limitation of Liability

Our Obligations

  • Fair and lawful operation: We are committed to operating the Website in compliance with UK law and the conditions of UKGC licence 38758, including requirements relating to fairness, integrity of games, protection of customer funds and responsible gambling.
  • Accuracy of game outcomes: Game outcomes are determined by certified RNGs or by live game processes operated by licensed providers. The results recorded on our servers are final and decisive for determining winnings and losses.
  • Security and privacy: We take reasonable steps to protect your data and funds, including the use of appropriate technical and organisational security measures. Further details are provided in our Privacy Policy and on the Website.

Exclusions and Limitations

  • No guarantee of uninterrupted service: While we strive to provide continuous access, the Website and services are provided on an "as is" and "as available" basis. We do not guarantee that services will be uninterrupted, error-free or free from viruses or other harmful components.
  • Technical failures: We are not liable for any loss or damage arising from:
    • your internet connection, hardware, software, or device failures;
    • telecommunications outages or network issues outside our control; or
    • third-party system failures, including payment providers and game suppliers.
  • Indirect losses: To the fullest extent permitted by law, we are not liable for indirect, consequential, incidental or special losses or damages, including loss of profits, business, data or goodwill.
  • Maximum liability per bet: For any claim relating to a specific bet, game round or transaction, our maximum aggregate liability to you will not exceed the amount of the stake or bet you placed on that particular game or transaction, except where a higher amount is required by law.
  • Consumer rights: Nothing in these Terms excludes or limits any liability we may have to you under UK consumer protection laws, nor any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence or for fraud.

Intellectual Property Rights

  • Ownership: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio and video clips, software code, and the overall look and feel, is owned by or licensed to the Operator and its licensors and is protected by copyright, trademark and other intellectual property laws.
  • Limited licence to use: We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website for personal, non-commercial entertainment purposes only, subject to these Terms.
  • Prohibited uses: You may not:
    • copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website or its software;
    • reverse engineer, decompile, disassemble or otherwise attempt to access the source code of the software used on the Website, except where explicitly permitted by applicable law;
    • use any automated system or software to extract data from the Website ("scraping") without our express written consent.
  • Trademarks: "Fun Casino", related logos and any associated branding used in connection with Fun Casino on funs.casino are trademarks or registered trademarks of the Operator or its group companies. You may not use these marks without our prior written permission.

Privacy & Data Protection

  • Privacy Policy: The collection, use and protection of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms. By using the Website, you acknowledge that you have read and understood the Privacy Policy.
  • Regulatory compliance: We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as UKGC and MGA regulatory requirements.
  • KYC and AML purposes: Your data may be used for identification, age verification, fraud prevention, anti-money laundering checks, responsible gambling monitoring, and to comply with legal and regulatory obligations.
  • Your rights: You have rights in relation to your personal data, including rights of access, rectification, restriction, and in some cases erasure and portability, as set out in the Privacy Policy.

Changes to Terms

  • Right to amend: We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical improvements, or to clarify existing provisions. The latest version will always be available at https://funs.casino/en/terms-and-conditions.
  • Notification of changes: Where changes are material and may affect your rights or obligations, we will provide reasonable notice by one or more of the following methods:
    • displaying a prominent notice or banner on the Website;
    • sending an email to the address registered on your Account; or
    • presenting the updated Terms for acceptance upon your next login.
  • Acceptance of changes: By continuing to use the Website after the updated Terms come into effect, you will be deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the Website and close your Account.

Termination & Suspension

Player-Initiated Closure

  • Account closure: You may close your Account at any time by contacting customer support or, where available, using the Account closure options on the Website. Before closure, you may request withdrawal of any remaining Real Money Balance, subject to KYC checks and these Terms.
  • Self-exclusion: If you wish to stop gambling for a defined period or permanently, you may request self-exclusion via the Website or by contacting support. Self-exclusion will be implemented in accordance with UKGC requirements and may also be applied across other brands operated by L&L Europe Limited, where required.

Operator Suspension and Termination

  • Grounds for suspension or closure: We may suspend or close your Account, block access to the Website and/or withhold funds where we reasonably suspect or identify:
    • breach of these Terms or other applicable policies (including Bonus Terms and Privacy Policy);
    • underage gambling or failure to pass age or identity verification checks;
    • use of VPNs, proxies or other tools to circumvent territorial restrictions or KYC checks;
    • fraud, collusion, money laundering, terrorist financing or other criminal activity;
    • abuse of promotions, chargeback fraud or misuse of payment methods;
    • problem gambling where continued activity may cause you harm.
  • Notice: Where lawful and feasible, we will inform you of the reason for suspension or closure by email or through your Account. In certain cases (for example where required by law or to prevent ongoing fraud) we may be unable to provide specific details immediately.
  • Funds on termination: If your Account is closed by you, or by us in circumstances not involving fraud, money laundering, underage gambling or serious breach of these Terms, any remaining Real Money Balance will be returned to you, subject to KYC completion and regulatory requirements. Bonus Funds and any winnings derived from them which have not become withdrawable will normally be forfeited.
  • Confiscation of funds: Where your Account is closed due to serious breach (for example fraud, use of VPN to circumvent restrictions, or underage gambling), some or all funds may be withheld and/or forfeited in accordance with UKGC rules and applicable law, and may be reported to the relevant authorities.

Governing Law & Jurisdiction

Applicable Law

  • Law for UK players: For players using Fun Casino on funs.casino while located in Great Britain, these Terms and your relationship with the Operator are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply in your place of residence within Great Britain.
  • Regulatory oversight: The Operator is licensed and regulated by the UK Gambling Commission under licence number 38758. The UKGC public register entry for L&L Europe Ltd is available at https://gamblingcommission.gov.uk/public-register/business/detail/38758.

Dispute Resolution and ADR

  • Internal complaints process: If you have a complaint about our services, you should first contact customer support via live chat, telephone or email. We aim to acknowledge complaints promptly and to resolve them as quickly as reasonably possible, normally within a few Business Days.
  • Escalation to ADR (UK players): If your complaint cannot be resolved to your satisfaction through our internal procedures, and it relates to a gambling transaction, you may escalate it to our designated independent Alternative Dispute Resolution provider for UK players: eCOGRA will act impartially and seek to resolve the dispute, typically within a period that depends on the complexity of the case.
  • Regulator information: Guidance on making complaints relating to licensed gambling operators is available from the UK Gambling Commission at https://gamblingcommission.gov.uk/public-and-players/complaints. The UKGC does not resolve individual disputes between players and operators but oversees compliance and may take regulatory action.
  • Court proceedings: Without prejudice to your right to refer a dispute to ADR or to statutory consumer rights, any legal proceedings arising from or connected with these Terms may be brought in the courts of England and Wales, which will have non-exclusive jurisdiction.

Contact Information