Privacy Policy

This Privacy Policy explains how Fun Casino at funs.casino ("Fun Casino", "we", "us", "our") collects, uses, discloses and protects your personal data when you visit our website, create an account or play our games. It applies to all visitors and players, including prospective, current and former account holders using our UK-targeted services.

This Policy is designed in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations ("PECR"), and relevant international standards for online gambling operators. Where specifically indicated, it is also aligned with comparable rights under Mexican data protection law and, where applicable, EU data protection law.

The effective date of this Privacy Policy is 6 November 2025. By using Fun Casino at funs.casino after this date, you acknowledge that you have read and understood this Policy.

Who We Are

OBSERVE: This section identifies the legal operator, regulatory framework and contact channels responsible for your personal data.

EXPAND: Fun Casino at funs.casino is owned and operated by L&L Europe Limited, a limited company established in Malta. L&L Europe Limited is licensed and regulated by:

United Kingdom Gambling Commission, licence number 38758, for the provision of remote betting and casino services to players in Great Britain (see the public register at https://gamblingcommission.gov.uk/public-register/business/detail/38758).
Malta Gaming Authority, licence number MGA/B2C/211/2011, for services to players outside Great Britain (see the licence register at https://registry.mga.org.mt/licence-register/details/211).

REFLECT: For data protection purposes, the data controller for personal data processed through Fun Casino at funs.casino is:

L&L Europe Limited
Registered office / legal address: Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta

Data Protection Contact

We have designated an internal function responsible for data protection compliance (Data Protection Officer / data protection team). You can contact us about privacy matters using:

Email (primary): [email protected] (please include "Data Protection" in the subject line).
Telephone (UK support): +44 208 089 0395 (08:00-01:00 CET / 07:00-00:00 GMT, as of 2025).
Postal address: Data Protection Officer, L&L Europe Limited, Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta.

These contact points apply to all privacy-related queries concerning Fun Casino at funs.casino.

What Personal Data We Collect

OBSERVE: We collect data necessary to provide regulated online gambling services, comply with legal obligations and maintain the security and integrity of Fun Casino at funs.casino.

EXPAND: Depending on your interactions with us (visitor, registered player, depositor, withdrawing player), we may collect and process the following categories of personal data:

Identity and Contact Data

Personal identification data: full name, date of birth, gender, nationality.
Contact details: email address, telephone number(s), residential address, country of residence.
KYC documents: copies of passports, ID cards, driving licences, utility bills, bank statements or similar documents you upload for Know Your Customer ("KYC") verification, including information contained in those documents.

Account, Gaming and Behavioural Data

Account data: username, password (stored in encrypted form), language preferences, communication preferences, responsible gambling settings (e.g. limits, self-exclusion).
Gaming and transactional data: deposits, withdrawals, account balances, betting history, game sessions, wins and losses, bonus usage, wagering progress.
Behavioural data: clicks, page views, time spent on pages, interaction with promotions, support interactions (including chat logs and call notes), and responses to surveys.

Technical and Device Data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, referral URLs, approximate location derived from IP.
Log data: login times, logout times, failed login attempts, changes to account details, security logs and system audit logs.

Payment and Financial Data

Payment method details: limited card details (masked card number, card type), e-wallet identifiers (e.g. PayPal, Skrill, Neteller account IDs), bank account IBAN or sort code where bank transfer is used.
Financial transaction records: deposits, withdrawals, chargebacks, refunds, financial reconciliation information, and data related to anti-money-laundering ("AML") checks, source of funds and source of wealth documentation.

Cookies and Similar Technologies

Cookies: small text files stored on your device, including session cookies, persistent cookies and third-party cookies used for analytics and advertising.
Similar technologies: web beacons, tracking pixels, local storage and device fingerprinting techniques used for fraud prevention and analytics, subject to applicable consent requirements under PECR and UK GDPR.

REFLECT: Where required by law, certain data (especially KYC and AML-related data) must be collected to allow us to create and operate your account and to satisfy regulatory obligations imposed by the UK Gambling Commission and other regulators.

Legal Basis for Processing

OBSERVE: UK GDPR requires us to identify a lawful basis for each processing activity involving your personal data.

EXPAND: Fun Casino at funs.casino relies on the following legal bases for processing:

Performance of a Contract

Processing necessary to register and administer your player account, verify your eligibility to play, accept deposits, process withdrawals, settle bets, award bonuses, and provide customer support.
Processing to implement responsible gambling tools you choose (e.g. deposit limits, time-outs, self-exclusion) and to honour your account-related requests.

Compliance with Legal and Regulatory Obligations

Processing required under UK gambling regulations, UKGC licence conditions, AML and counter-terrorist financing laws (e.g. customer due diligence, monitoring, reporting suspicious activity).
Retention and disclosure of transactional data and KYC documentation for statutory periods to regulators, financial institutions, tax authorities or law enforcement.

Legitimate Interests

Ensuring network and information security, preventing fraud, misuse, collusion, bonus abuse and prohibited VPN or proxy use, as required by our licences.
Improving our services, games and website functionality through analytics, service optimisation and product development.
Defending and exercising legal claims, handling complaints and managing business risks and audits.

Consent

Sending electronic marketing communications (email, SMS, push notifications) where consent is required under PECR and UK GDPR, and respecting your choices via your account settings or unsubscribe links.
Deploying non-essential cookies (e.g. advertising and some analytics cookies) based on your consent through our cookie banner or consent management tool.

REFLECT: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. For processing based on legitimate interests, you may object as described in the "Your Rights" section.

Purpose of Processing

OBSERVE: Personal data is processed only for specified, explicit and legitimate purposes.

EXPAND: We use your personal data for the following purposes:

Providing and Managing Our Casino Services

Creating and managing your Fun Casino account at funs.casino, enabling access to games, processing deposits and withdrawals via payment methods such as Visa Debit, Mastercard Debit, PayPal, Skrill, Neteller, Paysafecard and bank transfer (as available in 2025).
Calculating and crediting winnings, administering bonuses in line with our bonus terms, and handling any financial adjustments.

Regulatory, KYC and AML Compliance

Performing identity verification, age verification, address checks and additional due diligence, including source of funds / source of wealth assessments where required.
Monitoring transactions and gameplay for AML, responsible gambling and fraud indicators, and fulfilling reporting duties to regulators and competent authorities.

Service Improvement and Analytics

Analysing aggregated and pseudonymised data to understand performance of games, detect technical issues and improve user experience.
Testing new features, interfaces and responsible gambling tools to enhance player protection and service quality.

Marketing and Promotions

Providing tailored offers, promotions and rewards where permitted, based on your preferences, behaviour and applicable consent requirements.
Conducting satisfaction surveys and feedback initiatives to better understand player needs.

Security, Fraud Prevention and Enforcement

Preventing and detecting fraud, misuse of accounts, money laundering, bonus abuse, collusion and the prohibited use of VPNs or proxies to circumvent geographic restrictions.
Protecting the security of our systems and investigating breaches or suspected breaches.

REFLECT: We do not use your personal data for purposes incompatible with those listed above. Where we intend to use data for a new purpose, we will update this Policy and, where required, inform you in advance or seek your consent.

Disclosure & Sharing

OBSERVE: We share personal data only with carefully selected third parties where necessary and lawful.

EXPAND: Your data may be disclosed to the following categories of recipients:

Group Entities and Service Providers

Group companies and sister brands: L&L Europe Limited operates several brands (such as All British Casino, Yako Casino and CasinoCasino). Limited data may be shared intra-group where necessary for consolidated reporting, regulatory compliance and risk management, subject to appropriate safeguards.
Technical and hosting providers: companies providing website hosting, IT support, security monitoring, payment gateways, email delivery and customer support tools.
Payment partners: banks, card schemes and payment service providers (e.g. PayPal, Skrill, Neteller, Paysafecard providers and bank transfer intermediaries) for processing deposits, withdrawals and chargebacks.

Regulators, Authorities and ADR Bodies

Regulators: the UK Gambling Commission, the Malta Gaming Authority and other competent gambling or financial regulators, as required by licensing, AML, responsible gambling and reporting obligations.
Data protection and law enforcement authorities: the UK Information Commissioner's Office ("ICO"), EU supervisory authorities, Mexican data protection authority (INAI) and law enforcement agencies where legally required.
Alternative Dispute Resolution (ADR) providers: eCOGRA for UK players (see https://ecogra.org/forms/adr-dispute-step-1) and ThePOGG.com for certain non-UK players, where you escalate disputes.

Affiliates and Marketing Partners

Affiliates and advertising networks: subject to your consent and applicable law, we may share limited pseudonymised identifiers for measuring campaign effectiveness and preventing fraud.

REFLECT: We do not sell your personal data. All third parties are required to process your data only according to our instructions, under confidentiality obligations and with appropriate security measures.

International Transfers

OBSERVE: Personal data processed through Fun Casino at funs.casino may be transferred outside the United Kingdom.

EXPAND: Because L&L Europe Limited is based in Malta and uses service providers in various jurisdictions, your data may be transferred to:

Malta and other EEA countries: which currently benefit from UK adequacy regulations, meaning data protection laws are considered essentially equivalent to the UK GDPR.
Other countries outside the UK and EEA: including, where necessary, countries that may not offer the same level of data protection as the UK.

Safeguards for International Transfers

We use Standard Contractual Clauses adopted by the European Commission together with the UK Addendum, or the UK International Data Transfer Agreement (IDTA), where required.
We perform transfer risk assessments and implement additional technical and organisational safeguards (such as encryption and access controls) where appropriate.
Where a third country benefits from an adequacy decision or comparable framework, we rely on that decision to legitimise transfers.

REFLECT: You may request further details about the specific safeguards in place for your data, or a copy of relevant contractual protections, by contacting our data protection contact using the details in the "Who We Are" section.

Data Retention

OBSERVE: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.

EXPAND: Retention periods take into account UKGC licence conditions, AML rules, accounting requirements and limitation periods for legal claims. As of 2025, we generally apply the following retention criteria:

Account and identification data: retained for the duration of your active account and usually for up to 5 years after account closure, or longer where required by AML or gambling regulation.
Transactional and gaming data: deposits, withdrawals, betting history and game logs retained for at least 5 years from the transaction or account closure, to meet regulatory and tax obligations and to resolve disputes.
KYC and AML documentation: copies of IDs, proof of address and source of funds/wealth documents retained for at least 5 years from the end of the business relationship or the completion of the transaction, in line with AML requirements.
Marketing data: data used for direct marketing kept until you withdraw consent or object. We may retain a limited suppression record thereafter to ensure your preferences are respected.
Technical logs and security data: retained for periods appropriate to security, incident investigation and legal requirements, typically between 6 months and 5 years, depending on the log type.

REFLECT: When data is no longer needed, we will either securely delete or irreversibly anonymise it. Where deletion is not immediately possible (e.g. because of backup systems), we will securely isolate the data from further active processing until deletion is feasible.

Your Rights

OBSERVE: You have a range of rights in relation to your personal data under UK GDPR and comparable laws. For players in Mexico and the EU/EEA, similar rights apply under local data protection regulations.

EXPAND: Depending on your location, your key rights include:

Right of access: to obtain confirmation of whether we process your personal data and to receive a copy of that data.
Right to rectification: to have inaccurate or incomplete personal data corrected or completed.
Right to erasure ("right to be forgotten" / cancellation): to request deletion of your data where there is no overriding reason for us to keep it, subject to regulatory and AML obligations that may require continued retention.
Right to restriction of processing: to request that we limit processing in certain circumstances (e.g. while verifying accuracy or handling an objection).
Right to object: to processing based on legitimate interests and to direct marketing at any time (including profiling related to marketing).
Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Rights aligned with Mexican law (ARCO rights): for users in Mexico, rights of Access, Rectification, Cancellation and Opposition are recognised and addressed through the same procedures, in line with the Federal Law on the Protection of Personal Data Held by Private Parties.

How to Exercise Your Rights

Submit your request by email to [email protected] with "Data Protection Request" in the subject line, or via our support channels (live chat or telephone) specifying that your query concerns data protection.
We may need to verify your identity (for example, by asking you to log in to your account or provide additional information) to protect your data from unauthorised access.
We aim to respond to all valid requests within 30 days of receipt, as of 2025. If the request is particularly complex or numerous, we may extend this period in accordance with applicable law, and we will inform you of any extension.
We will generally handle your request free of charge. A reasonable fee may be charged or the request refused where it is manifestly unfounded or excessive, in line with UK GDPR and comparable laws.

REFLECT: Some rights are subject to legal limitations, especially where retention is required by gambling, AML or tax laws. We will always explain the basis if we cannot fully comply with your request.

Cookies & Tracking Technologies

OBSERVE: Fun Casino at funs.casino uses cookies and similar technologies to operate the website, improve user experience and perform analytics.

EXPAND: The main types of cookies we use are:

Strictly necessary / functional cookies: session cookies that enable core features such as logging in, maintaining your session, processing bets and securing your account. These cookies are essential and cannot be disabled via the site's cookie tools.
Preference cookies: used to remember your language, region and display settings, so that Fun Casino is presented consistently across visits.
Analytics cookies: first-party or third-party cookies (e.g. web analytics services) that help us understand how visitors use funs.casino, so we can improve navigation, game offerings and performance.
Advertising / marketing cookies: used, subject to your consent where required, to deliver and measure targeted promotions, including via affiliates and advertising networks.

Managing Cookies

You can manage non-essential cookies via our cookie banner or settings tool, where available, and by adjusting your browser settings to block or delete cookies.
Most browsers allow you to refuse all or some cookies and to delete cookies when you close the browser. Disabling certain cookies may affect the functionality and performance of Fun Casino at funs.casino.

REFLECT: Our use of cookies is governed by PECR and UK GDPR. Where consent is required, we will request it transparently and allow you to withdraw it at any time through your browser and site settings.

Data Security

OBSERVE: Protecting your personal data is a core obligation of a licensed operator under UKGC and MGA requirements and broader industry standards.

EXPAND: We implement technical and organisational measures designed to provide an appropriate level of security, including:

Encryption: use of TLS 1.2 or higher for data in transit between your browser and our servers; encryption and/or pseudonymisation of sensitive data at rest where appropriate.
Access controls: strict role-based access to systems and databases, limited to staff who need the information to perform their duties, supported by authentication and logging.
Network and system security: firewalls, intrusion detection and prevention systems, anti-malware tools, and regular patching and vulnerability management.
Monitoring and audits: regular internal and external audits, security assessments and compliance checks aligned with recognised best practices and standards such as ISO 27001 and SOC 2 principles (without implying formal certification where not obtained).
Staff training: ongoing training for employees on data protection, confidentiality, responsible gambling and security awareness.
Incident response: documented procedures to detect, respond to, investigate and notify relevant authorities and affected individuals of personal data breaches in accordance with legal requirements.

As of 2025, two-factor authentication is not available as a standard self-service feature in your account settings. You are responsible for keeping your password secure, not reusing it across services and notifying us immediately if you suspect unauthorised access.

REFLECT: While we take reasonable steps to protect your data, no system can be guaranteed as perfectly secure. We continuously review and enhance our security controls in light of technological developments and regulatory expectations.

Complaints & Contacts

OBSERVE: You have the right to raise concerns or complaints about how we handle your personal data and about our gambling services more generally.

EXPAND: If you wish to contact us or lodge a complaint about privacy or data protection:

Internal Complaint Procedure

Step 1 - Contact us: Email [email protected], call +44 208 089 0395 (during stated hours) or use live chat, clearly stating that your concern relates to data protection and Fun Casino.
Step 2 - Investigation: Our data protection team will review your complaint, may request additional information and will aim to provide a substantive response within 30 days as of 2025.
Step 3 - Escalation within the company: If you remain dissatisfied, you may request that the matter be escalated to our Data Protection Officer or senior management for further review.

Escalation to Data Protection Authorities

United Kingdom: You have the right to lodge a complaint with the Information Commissioner's Office (ICO). See https://ico.org.uk for contact details and guidance.
Mexico: If you are located in Mexico, you may also lodge a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI), in line with Mexican data protection regulations.
EU/EEA: If you are located in the European Union or EEA, you may contact your local supervisory authority or the authority of your habitual residence or place of alleged infringement.

Gambling Service Disputes and ADR

Internal resolution: Most gambling-related complaints should first be addressed to our customer support using the contact details above.
ADR for UK players: If you are a player in Great Britain and your complaint remains unresolved after completing our internal complaints procedure, you may escalate it to our designated Alternative Dispute Resolution provider, eCOGRA, via https://ecogra.org/forms/adr-dispute-step-1. This service is free of charge.
Regulator guidance: Further guidance on complaints is available from the UK Gambling Commission at https://gamblingcommission.gov.uk/public-and-players/complaints.

REFLECT: Using our internal procedures or ADR mechanisms does not affect your right to complain directly to a data protection authority or to seek judicial remedies where available under applicable law.

Updates

OBSERVE: Laws, regulatory expectations and our services evolve over time, particularly in the online gambling sector.

EXPAND: We may update this Privacy Policy from time to time, especially to reflect changes in legal requirements, regulatory guidance, our product offering or our internal processes. When we make material changes:

We will post the updated version on Fun Casino at funs.casino, indicating the "Last updated" date.
Where changes are significant, we will provide additional notice, for example by email, account notifications or prominent website banners.
For substantial changes affecting how we process your data or your rights, we will, where practicable, provide at least 30 days' advance notice as of 2025 before the changes take effect.

Last Updated and Versioning

Last updated: November 2025

Material changes since earlier versions include, among others: clearer explanation of our UK GDPR legal bases, expanded detail on international transfers and safeguards, enhanced information on your rights (including alignment with Mexican ARCO rights), and updated references to our current support channels and licensing status.

REFLECT: Continued use of Fun Casino at funs.casino after the effective date of an updated Policy will be deemed acceptance of the changes. If you do not agree with an update, you may close your account and contact us to discuss your options, including the exercise of your data protection rights.