Responsible Gaming

Responsible gaming at Fun Casino on funs.casino is about enjoying casino entertainment in a conscious, controlled, and lawful way. Gambling should remain a form of leisure, never a source of income, a way to repay debts, or a solution to financial difficulties. This page explains the tools, safeguards, and support options we provide so that you can make informed decisions about your play.

L&L Europe Limited, the operator of Fun Casino, is licensed and regulated in Great Britain by the UK Gambling Commission (remote operating licence number 38758) and internationally by the Malta Gaming Authority (licence MGA/B2C/211/2011). In line with these licences and UK law, Fun Casino is strictly for players aged 18+, and we actively promote responsible gambling practices. If at any time you feel your play is no longer fun, our support team and specialist organisations are available to help you review your habits and regain control.

Risk Awareness

Gambling can be enjoyable, but it also carries a risk of financial loss and potential harm if not managed carefully. Understanding early warning signs and regularly reflecting on your behaviour are key elements of staying safe.

Possible Signs of Gambling-Related Harm

• Increasing time and money spent: You gamble more frequently, play for longer sessions than planned, or increase your stakes to chase the same excitement.
• Chasing losses: You return to Fun Casino or other gambling sites specifically to try to recover money you have lost, even when you cannot afford it.
• Thinking about gambling constantly: You often think about slots, bonuses, or strategies when you are at work, with family, or engaged in other activities.
• Spending beyond your budget: You deposit money that was meant for bills, rent, food, or other essentials, or you borrow to fund gambling.
• Hiding gambling activity: You feel the need to lie, hide bank statements, or delete browser history so that others do not see your gambling.
• Emotional impact: You feel guilt, anxiety, irritability, or depression after playing, especially following losses.
• Escalating financial problems: You incur overdrafts, unpaid bills, or new loans as a result of gambling activity.

Quick Self-Assessment Questions

Consider these statements honestly. The more you answer "yes", the higher the risk that gambling may be causing you harm:

• Do I often spend more time or money gambling at Fun Casino than I originally planned?
• Have I tried to win back money I lost by continuing to play or by increasing my stakes?
• Have I ever used money intended for bills, rent, food, or debts to gamble?
• Do I feel anxious, guilty, or depressed after a gambling session?
• Do I hide my gambling from family or friends, or lie about how much I play?
• Have I borrowed money, sold possessions, or used credit (where available outside the UK) to fund gambling?
• Have others expressed concern about my gambling behaviour?

If several of these statements apply to you, we strongly recommend that you consider using our account limits, Time-Out or self-exclusion tools, and that you contact one of the independent support organisations listed below for confidential, professional assistance.

Limits & Tools

To support safe play, Fun Casino provides a range of responsible gaming tools that allow you to control how much time and money you spend. These tools are part of our obligations under our UK Gambling Commission licence and are available free of charge to all players in Great Britain.

Setting Deposit Limits

You can set deposit limits on a daily, weekly, or monthly basis to ensure that you never deposit more than you can afford:

1. Log in: Sign in to your Fun Casino account on funs.casino.
2. Go to your profile: Open the "My Account" or "Profile" area, then select "Responsible Gaming" or "Limits".
3. Choose deposit limit type: Select "Daily Deposit Limit", "Weekly Deposit Limit", or "Monthly Deposit Limit". You can set one or several at the same time.
4. Enter an appropriate amount: Decide how much you can comfortably afford to lose. For example, if your typical entertainment budget is £60 per week, you might set:
   • Daily limit: £10-£15
   • Weekly limit: £60
   • Monthly limit: £250
5. Confirm and save: Submit the new limit. In line with UKGC rules, any request to decrease limits will take effect immediately, while any request to increase your limits is subject to a cooling-off period (typically 24 hours or longer) and further confirmation.

UK law prohibits the use of credit cards for gambling. At Fun Casino, UK players can only use permitted methods (such as Visa Debit, Mastercard Debit, PayPal, Skrill, Neteller, Paysafecard, and Bank Transfer) and must respect their personal financial boundaries at all times.

Time Spent Limits and Reality Checks

To help you control the amount of time you spend gambling, you can activate session controls:

• Session timers (reality checks): In your account's "Responsible Gaming" section, you may set reminders (for example every 30, 60, or 90 minutes). When the time is reached, a pop-up message will appear summarising your session (time played, net result) and giving you the option to log out or continue.
• Session time limits: Where available, you can set a maximum continuous session duration (for example 60 or 120 minutes). Once this time is reached, you will be logged out automatically and must wait before starting a new session.

Short Breaks (Time-Out)

If you feel that you need a temporary pause from gambling, but are not ready for a longer self-exclusion, you can request a Time-Out:

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select duration: Choose a break period, typically between 24 hours and 72 hours (and, in some cases, up to several weeks).
3. Confirm your choice: Read the summary of what Time-Out means (you will not be able to deposit or play during this period) and click to confirm.
4. During the Time-Out: You will not be able to access games. You may still contact customer support to discuss your account or withdraw funds, subject to verification checks.

For some payment methods and withdrawal requests, Fun Casino uses a pending period (up to 24 hours on business days) during which withdrawals can, in principle, be reversed. For safer gambling, we strongly encourage you not to reverse withdrawals as a way to continue playing or to chase losses. If you are concerned about this feature, please contact support to discuss the options available to you under UK regulations.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel that gambling has become problematic or who wish to stop gambling for a longer period. Under UK law and UKGC guidance, Fun Casino must provide effective self-exclusion tools and participate in the national self-exclusion scheme.

How to Self-Exclude from Fun Casino

1. Log in (if possible): Access your account at funs.casino. If you cannot log in, contact customer support by live chat, phone (+44 208 089 0395), or email ([email protected]).
2. Open the self-exclusion menu: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". In some cases, the link is also available from the cashier or help sections.
3. Choose the self-exclusion period: Select a period of at least 6 months. Longer durations (for example 1 year, 5 years, or a lifetime exclusion) may also be available.
4. Read the conditions: Carefully review the explanation of what self-exclusion means, including how it affects access to your account and balance.
5. Confirm your decision: Tick the confirmation box, then submit the request. You may be asked to confirm via email or an on-screen prompt.

Consequences of Self-Exclusion

• Account access blocked: You will not be able to log in to your Fun Casino account, deposit funds, or place any bets during the self-exclusion period.
• Marketing communications stopped: We will take reasonable steps to prevent you from receiving promotional emails, SMS messages, or other marketing related to Fun Casino during the self-exclusion.
• Existing balance and withdrawals: If you have a remaining real-money balance or pending withdrawals, please contact support. Subject to verification checks, we will arrange withdrawal of any eligible funds without allowing you to resume gambling.
• Irreversibility: Self-exclusion cannot be cancelled early. After the minimum period expires, re-opening your account (if allowed) will only take place following a cooling-off period and additional checks in line with UKGC rules.

National Multi-Operator Self-Exclusion (UK - GAMSTOP)

In Great Britain, you are strongly advised to register with GAMSTOP, the free national online self-exclusion service that covers all participating licensed operators:

• Website: www.gamstop.co.uk
• Once registered, you will be prevented from using online gambling accounts (including Fun Casino at funs.casino) with any operator participating in GAMSTOP for the duration of your chosen self-exclusion.

For information purposes, some other jurisdictions operate their own schemes (for example, Spain's RGIAJ self-exclusion register). Note that Fun Casino does not accept players from certain countries, including Spain, the USA, France, Italy, Australia, Russia, the Netherlands, and others, and using VPNs or similar tools to bypass these restrictions is prohibited and may result in account closure.

Support Resources

If you are worried about your gambling - or about someone close to you - we strongly encourage you to seek confidential, professional support. These organisations operate independently of Fun Casino and provide free information, counselling, and practical tools.

Local UK Support

• National Gambling Helpline (GamCare) - Telephone: 0808 8020 133, 24 hours a day, 7 days a week, for anyone in the UK affected by gambling problems.
• GamCare Live Chat & Forums - Online chat and message boards at gamcare.org.uk, offering real-time support and peer discussion.
• GambleAware / BeGambleAware - Information on risks, self-help tools, and signposting to treatment via begambleaware.org.
• NHS Gambling Services (England, Scotland, Wales) - Specialist treatment services accessible via your GP or through NHS gambling addiction support.

International Support Organisations

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (UK) - Free national online self-exclusion for Great Britain: www.gamstop.co.uk.
• RGIAJ (Spain) - National self-exclusion registry administered by Spanish regulators (note: Fun Casino does not accept players from Spain; information provided for general awareness).
• Gamban - Device-level blocking software that prevents access to gambling sites and apps: gamban.com.
• BetBlocker - Free gambling website blocking app: betblocker.org.

Family and Affected Others

• GamAnon / Gamblers Anonymous family groups: Meetings and resources for relatives of people with gambling problems: gam-anon.org.
• GamCare Family & Friends Support: Dedicated information and advice for those affected: gamcare.org.uk.

All conversations with these organisations are confidential, and many services are available 24/7. Seeking help early is a strong and positive step; it does not affect your legal rights as a customer of Fun Casino or any aspect of your UKGC or MGA protections.

Help for Family

Gambling problems often affect not only the person who gambles but also their family, friends, and colleagues. If you are worried about someone who uses Fun Casino, there are practical steps you can take to support them while protecting yourself.

How to Start the Conversation

• Choose a calm moment: Talk when neither of you is angry, rushed, or in the middle of a gambling session.
• Focus on behaviour, not blame: Use "I" statements such as "I'm worried because..." instead of accusations or insults.
• Be specific: Explain the impacts you have noticed (missed payments, secrecy, mood changes) rather than general criticism.
• Listen to their perspective: Allow them to speak without interruption. Acknowledging their feelings can reduce defensiveness and open the door to change.

Encouraging Professional Support

• Suggest they contact GamCare, the National Gambling Helpline (0808 8020 133), or use live chat at gamcare.org.uk.
• Discuss registering for GAMSTOP, installing blocking software (Gamban, BetBlocker), and setting limits or self-exclusion at Fun Casino.
• Encourage them to speak to their GP, who can refer them to NHS gambling treatment services or a qualified psychotherapist with addiction experience.

Support for You as a Family Member

• Family support groups: Join forums and support groups such as GamCare's online community or GamAnon family groups, where you can share experiences with others facing similar issues.
• Protect your finances: Consider separating bank accounts, reviewing joint credit, and setting personal financial boundaries.
• Look after your wellbeing: Speaking with a counsellor or therapist can help you manage stress, anxiety, or trust issues related to someone else's gambling.

Remember that you are not responsible for another adult's gambling decisions. Reaching out for help, for yourself and for the person who gambles, is a constructive and confidential step that can lead to positive change.

Operator's Commitment

Fun Casino is operated by L&L Europe Limited, a Malta-registered company (Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta) licensed by the UK Gambling Commission (38758) for Great Britain and by the Malta Gaming Authority (MGA/B2C/211/2011) for other markets. As a licensed operator, we are required to identify, monitor, and mitigate gambling-related harm and financial crime risks.

Behavioural Monitoring and Risk Checks

• Ongoing behaviour analysis: We use automated systems and manual reviews to monitor patterns such as rapid increases in deposits, extended playing sessions, repeated attempts to deposit beyond limits, and frequent use of withdrawal reversals. These systems are designed to identify potential signs of harm, not to target individual players unfairly.
• Proactive communication: Where our systems flag potentially risky behaviour, our customer care or responsible gambling teams may contact you (by email, live chat, or phone) to:
  • Provide information about limits, Time-Out, and self-exclusion
  • Encourage you to review your affordability and gambling habits
  • Recommend external support (such as GamCare or GAMSTOP)
• Account interventions: In serious cases, we may apply temporary restrictions, adjust limits, or close your account where we reasonably believe that continuing gambling would cause significant harm or breach regulatory requirements.

Financial and Identity Checks (KYC, SoF, SoW)

• Know Your Customer (KYC): In accordance with UKGC and MGA rules, we verify your identity, age, and address using automated checks and, where needed, documents such as passports, driving licences, recent utility bills, or bank statements.
• Source of Funds / Source of Wealth: For higher levels of deposits or withdrawals, or where required by law, we may request evidence such as payslips or bank statements to ensure that your gambling remains affordable and not linked to financial crime.
• Impact on your account: Until satisfactory documents are provided, we may restrict deposits, gameplay, or withdrawals. These measures are in place to protect you and comply with anti-money laundering and responsible gambling regulations.

Fair Play, Security, and Legal Compliance

• Licensed games and independent oversight: All games offered to UK players are provided under our UKGC licence. Disputes that cannot be resolved internally may be referred to our independent Alternative Dispute Resolution (ADR) provider, eCOGRA, via ecogra.org. This service is free for players.
• Regulator complaints: Information on raising complaints with the UK Gambling Commission is available at gamblingcommission.gov.uk/public-and-players/complaints. Our UKGC public register entry is number 38758.
• Geo-blocking and VPNs: We use IP blocking and other controls to prevent access from restricted countries. Using VPNs or proxy services to bypass these restrictions is prohibited and may result in confiscation of winnings or account closure, consistent with our Terms and Conditions and regulatory obligations.

Our internal policies and procedures are reviewed and updated regularly to align with evolving UK and EU regulatory standards, industry best practice, and the latest guidance on safer gambling.

Updates

Responsible gambling standards, regulatory requirements, and the tools available at Fun Casino may change over time. We are committed to keeping this page accurate and up to date so that you can rely on it as a current source of information.

• Website updates: Any material changes to our responsible gaming measures, legal obligations, or available tools will be reflected on this page at funs.casino/en/responsible-gaming. We may also provide notices within your account area or the cashier.
• Email or on-site notifications: Where required by law or where changes significantly affect your rights or protections, we will notify you via email (to the address registered on your account) and/or through banners or pop-ups on the website.
• Checking for the latest version: We encourage you to review this page periodically, especially before using tools such as self-exclusion, and whenever you have concerns about your gambling behaviour.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, need help using our tools, or wish to share feedback on your experience at Fun Casino, our dedicated team is available to assist you.

Responsible Gaming Contact Details

• Email (Responsible Gaming & Support): [email protected] (available 24/7; responses are typically provided within a few hours during business hours).
• Telephone (UK): +44 208 089 0395 - typically available 08:00-01:00 CET (07:00-00:00 GMT).
• Live Chat: Accessible via the Fun Casino website during the same support hours; this is usually the fastest way to contact us.

Please clearly state in your message that your query relates to "Responsible Gaming" so that it can be prioritised and, where appropriate, directed to a specialist member of our team.

Feedback and Self-Control Request Form

You can also use the form below to request assistance, provide feedback on our tools, or ask us to review your account from a responsible gambling perspective. Do not include payment card numbers or other sensitive financial details in the message box.

Full name:

Registered email address:

Reason for contact:
Please select Help setting or reviewing limits Requesting a Time-Out Self-exclusion query Account and affordability review General feedback on responsible gaming

Your message (include relevant details):

I confirm that I am over 18 and that this request relates to my Fun Casino account.

Send request

We will treat all responsible gaming enquiries with sensitivity and confidentiality and may contact you by email, live chat, or telephone to discuss appropriate support options, in line with UK regulatory requirements and our privacy policy.